HPE Tech Care Support
Extend the Life of Your HPE System
Keep your servers and storage protected with genuine HPE extended support contracts. Our team can help you renew or extend coverage on your existing hardware, ensuring continuous support directly through HPE.To get started, simply provide your serial number, and we’ll confirm eligibility and prepare a quote. Some models may require a custom contractual agreement with HPE, which typically takes 2 to 7 business days to process.
Let our specialists handle the details so you can stay focused on your business. Request your extended support quote today.
PRODUCT INFO
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.
Benefits
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.
- Warranty offers maximum support and maintenance efficiency with added usability
- Features hardware support service for dependable efficiency with peace of mind
- On-site support guarantees quick solutions with on-site availability of experts
- 1 Year service duration to ensure maximum dependability and accurate results