Education - Single School
Medical
Manufacturing
Hospitality

EDUCATION - SINGLE SCHOOL

A private high school with over 1400 students and more than 200 workstations had an existing network that required a number of upgrades to keep up with changes in technology and meet the needs of a growing student population. They came to Networks 2000 for assistance with implementing and managing these changes. After determining their exact needs and requirements, the following work was performed:

• Reconfigured the existing network to access the Internet using services provided by Southwestern Cable's Road Runner.
• Configured multiple networks to segregate the student's network from the administration offices.
• Optimized the student workstations for network access and security.
• Set up email services for administrative users through Post.Office.
• Set up and configured Internet URL and filtering using Cyberpatrol's Superscout product for students and administration, to stop access to inappropriate web sites. There are two separate networks configured behind the firewall.
• Implemented a centrally managed anti-virus protection program using Norton Antivirus Enterprise.
• Upgraded their server hardware and Operating system to Netware 6.0 from Netware 4.11.
• Set up Macintosh services on the Novell servers to provide access for those workstations, and configured the server for use by students.
• Implemented DNS, DHCP, Zenworks and desktop imaging.

We currently provide ongoing technical support, including: consulting, server administration and service and support for hardware and networking issues.

School management has been very happy with the outcome of these projects. In addition to providing them with a strong, stable network that meets their existing needs and allows for future growth, they have seen a major reduction in the number of hours their IT employees spend managing the networks.

By implementing a firewall, we have given this school peace of mind, knowing that students and faculty won't be able to access prohibited sites, and that no one from the outside will be able to access confidential information.

MEDICAL

This medical emergency services office came to us with a number of needs. They were basically starting their network from scratch and needed us to design and install an 8-user network and a patient tracking system. In addition to that tracking system, we performed the following:

• Implemented a complete network installation and setup of a Windows NT server and 8 Windows 98 workstations.
• Installed and set up network applications, along with the installation of network printing and faxing capabilities.
• Configured a backup solution to provide a reliable backup for their server and as well as their patient database.
• Set up and configured a centrally monitored and deployed an anti-virus solution using Symantec software.
• Upgraded server hardware and Operating system to Windows 2000 and upgraded their critical database application to a Microsoft SQL server backend.

This office is now almost completely paperless. Basic patient information is scanned using the patient's driver's license and insurance card. Personal histories are typed into a secure, reliable on-line form. The staff no longer has the hassle of looking for missing paper records - they're on the server!

The patient software installed by Networks 2000 saves the staff time and aggravation. By typing in a diagnosis and prescription name, a sheet prints listing drug interactions, precautions and any other relevant information for the patient to take home. In addition to time saved, this allows them to provide a high-quality service to their patients.

The outcome has surpassed company management expectations, both in terms of network stability and level of on-going service. In addition, by providing them with two hours of service and support every other week, we have saved this organization the costs associated with hiring a fulltime computer professional.

MANUFACTURING

A battery charger manufacturer company had an existing 25-user NT 3.50 LAN that required a number of upgrades. We were able to provide them with the following:

• Set up Internet connectivity for their NT 3.50 Server LAN.
• Integrated an Internet e-mail system with Microsoft Mail using Exchange client software.
• Upgraded their server hardware and operating system to Windows NT 4.0 and Microsoft Exchange Server 5.5 messaging.
• Connected the company to the Internet using a hardware firewall to provide security and Network Address Translation.
• Configured Domain Name Service (DNS) and migrated mail from Microsoft Mail to Microsoft Exchange to enable sending and receiving of internal as well as Internet email.
• Configured server and workstation access for remote users to retrieve email and data files.

The systems and network were brought up to a stable and effective standard, requiring minimal management from their systems administrator.

HOSPITALITY

A nationally recognized hotel chain came to us to outsource the IT management at one of their locations, a 30-user network with 2 Novell Netware 3.2 servers. We contracted with that location to provide regular network maintenance, including:

• Fixing hardware issues, including HP network printers
• Backup execution for tape backups
• Performing test restores of backups
• Monitoring email server, user changes and additions (Pegasus email server)
• Monitoring virus issues (Norton Anti-Virus for Servers and Desktops)
• Dealing with application issues, including DOS and Windows Operating Systems, MS Office, a Legacy DOS hotel management package and various accounting applications

Networks 2000 has completely taken over the network support for this hotel. We provide weekly, scheduled, onsite support and network maintenance and work closely with hotel personnel to determine speedy resolutions to problems as they occur.

Should the need arise, we are also available to this client for emergency calls. By providing them with ongoing network support, they do not need to hire a full time Network Administrator.