CustomCare Program

Industry: Real Estate - Beach Condos

Business Challenge:

For the past ten years, we have provided outsourced IT support for a beach rental establishment in San Diego. We are their only IT support, so they rely heavily on us to keep their systems up and running. They simply cannot afford any downtime because they use their systems for all customer transactions. Whenever they're in need of a network solution, they look to us for long-term support and speedy solutions.

Our Continued Support:

We set them up with a CustomCare program. They needed us to regularly check in and make sure everything was running smoothly, with minimal problems.

What We Did:

• Setup a CustomCare Contract - bi-weekly network maintenance checkups for 6 hours each month
• Network file server maintenance to check:
  • Server logs for all types of issues
  • Compaq Insight Manager for errors
  • For free space on drives
• Network workstations maintenance - Run Disk Cleanup, Defragmenter and spyware searches on all drives
• Backup System maintenance - Made sure backups are running successfully with no errors and perform regular test restores of data
• Network e-mail server maintenance - Check to see if ports are closed and free from break-ins
• Firewall Maintenance - Configured and installed SonicWall, then monitored log files on an ongoing basis
• Anti-Virus System maintenance - Update virus definitions using Symantec and made sure scans are being run
• Checked with users to see if there are any problems that need to be addressed

How We Helped:

Our partnership has alleviated their network worries and troubles. We've acted as their only IT department since the day we implemented their systems - several years ago. They have saved thousands of dollars by not hiring an IT team, because they don't require one. The reason they continue to work with us is due to the long-term success and support we provide for their systems.

Industry: Construction

Business Challenge:

A small construction company in San Diego was having trouble tending to their IT duties in addition to their daily workload. They only had one part-time IT staff member whose main focus was other management duties. In order to create time to finish additional projects, this company has relied on us for network support, routine maintenance and critical updates.

Our Continued Support:

We enrolled them in a CustomCare Program, so we could conduct monthly maintenance checkups to help keep their network running properly. This way, the solo IT member could focus on strategic issues aside from IT, while we took care of keeping the network up and running properly.

What We Did:

• Setup a CustomCare Program - 8 Hours a month of network maintenance and support
• Network file server maintenance :
• Suggested to replace the server and upgrade to Windows Server 2003 to prevent it from crashing
• Performed maintenance checklist on 2 servers
• Network workstations maintenance:
• Update Windows on all workstations
• Server and workstation implementations
• Router configuration
• Network e-mail server maintenance - Configured e-mail and made sure all icons needed are displayed properly
• Firewall Maintenance - Firewall configuration and LAN/WAN infrastructure design and implementation
• Anti-Virus System maintenance - Updated virus definitions and installed new Symantec anti-virus on 3 workstations
• Ran anti-spyware program to make sure PC's are not having any problems.
• Backup System maintenance - To ensure back-ups are running successfully

How We Helped

Whether this company needs outsourced IT support or merely routine checkups to maintain the stability of their network, we are always there. We have helped them avoid countless network disasters, due to our continuous support presence.

Industry: Healthcare

Business Challenge:

A small doctor's office in San Diego with a strong need for security has continually turned to us for IT support. For over six years, we have acted as their only IT team. It is extremely important that their networks stay up-to-date to protect patient files and confidential medical records. They rely on us to keep their systems current, and free from unauthorized users.

Our Recommendations:

We set them up with a CustomCare Program. Their office required routine maintenance checkups to make sure the security of their network was not threatened.

What We Did:

• Set up a CustomCare Contract for bi-weekly network maintenance checkups
• Network file server maintenance :
• Installed Symantec Antivirus Enterprise
• Network workstations maintenance:
• Update Windows on all workstations
• Server and workstation implementations
• Network e-mail server maintenance - Set up and configured a centrally monitored anti-virus solution using Symantec software
• Implemented a Disaster Recovery back-up plan
• Firewall Maintenance - Firewall configuration and LAN/WAN infrastructure design and implementation
• Anti-Virus System maintenance - Updated virus definitions and installed new Symantec anti-virus on all workstations
• Ran anti-spyware program and made sure PC's are not having any problems
• Made sure all systems were compliant with HIPAA and Sarbanes-Oxley

How We Helped:

Without us their patient's confidential files would be threatened. We have continually provided them with the most up-to-date security solutions. They now have the reassurance that their patient's confidential information is secure from unlawful users.